Frequently Asked Questions

Many of our customers have specific questions about our professional services. Here are just a few of the frequently asked questions we hear at Big Mama's Party Rentals.

It is not required you be present on delivery, but to ensure you receive everything you have rented it is beneficial if someone is there on delivery to check the items received and notify our office.
No. We just ask that you clear and empty them and return them to the containers in which the equipment arrived.
Any orders cancelled prior to 72 hours before delivery will not be charged (unless a non-refundable deposit has been taken). Orders cancelled within the 72 hours are subject to a fee of 50% of the total value of the rental order.
All final changes must be made 72 hours prior to delivery.
Rentals are generally delivered the day before your event and picked up the following day, what we call a 1 day rental period. The exception to this are weekends, the equipment is generally delivered on Friday and picked up the following Monday. Pleasing our clients is our #1 priority, should you require a longer rental period please contact us and we would be happy to tell you about our multi-day rates.

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